At House of Fraser – Sofas, Furniture and Flooring, we work closely with highly respected manufacturers who are just as committed to customer satisfaction as we are. In the unlikely event of a problem with your furniture, you can find out all the information about the legal terms of your guarantee, below.
Relevant products comply with applicable fire safety regulations for general domestic use only. If you require a product with different fire safety compliance or a product for commercial use you should be aware that our products may not be suitable for this purpose and you should take your own independent advice before placing any order with us.
We (A. Share & Sons Limited T/A House of Fraser – Made to Order Sofas, Furniture and Flooring of 45-49 Villiers Street, Sunderland, SR1 1HA) offer our usual warranty (set out in this section 2.4.6(a) to (f) below) on all furniture products and artwork/lighting products. Please note that this usual warranty only applies to furniture and artwork/lighting products in the UK. Our usual warranty does not apply in the circumstances described in section 2.4.6(c) below. On certain product lines, we also offer an extended warranty (please ask your House of Fraser – Made to Order Sofas, Furniture and Flooring sales representative for more details on which of our product lines carry an extended warranty).
a. We warrant that on the date of delivery and for the periods set out in section 2.4.6(b) below (the Warranty period), the furniture and artwork/lighting products will be free from material defects arising from normal domestic home use.
|Product / component||Warranty period|
(foam, fibre fill, feathers etc.) and cover
(except lighting), recliner mechanisms and bed frame mechanisms
|Frames, and structural defects on occasional furniture and dining ranges||10 years|
However please note that will you have to pay a call out charge of £75 including VAT if you wish to make a warranty claim at any time on or after 12 months from and including the date of delivery of the products. If the product is defective, then any repair or replacement will be covered by our usual warranty.
c. This usual warranty does not apply to any defect in the furniture and artwork/lighting products arising from:
- wilful damage, abnormal storage conditions, accident, negligence by you or any third party; or
- any commercial or institutional use
- Your failure to follow out instructions contained in our care guide or any written instructions given with the Product on delivery;
- any alteration or repair you carry out without our prior written approval.
d. These terms apply to any repaired or replacement product/product components we supply to you until the end of the applicable warranty period.
e. The usual warranty is provides to the purchaser only and is non-transferable.
f. This usual warranty does not affect your legal rights in relation to products. We are under a legal duty to supply Products that are in conformity with this Contract in terms of their descriptions and quality for normal domestic use by consumers. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.