At House of Fraser – Sofas, Furniture and Flooring, we may charge a fee for the delivery and installation of your order to ensure your order reaches you in perfect condition. The delivery and installation charges can vary depending on the goods you have purchased, your chosen delivery day and how far you live from one of our stores or distribution centres.
For customers outside of a 30-mile radius of a House of Fraser – Sofas, Furniture and Flooring store or distribution centre, there may be an additional charge, but we will advise you of this at the point of purchase.
If you paid for your order in full by credit or debit card, you can arrange to collect your order in person. Please ask a sales advisor for more information about this option. If you opted to pay by interest free credit we are required to deliver your order to your home
Our standard delivery days are between the hours of 7am-7pm, Monday to Friday and costs are listed below:Standard charges for delivery
|Carpets and vinyl flooring||£29.00|
|Carpets and vinyl flooring within London Congestion Charge Zone||£45.00|
|Laminate and wooden flooring||£49.00|
|Dining and sideboards - full assembly||£99.00|
|Saturday Delivery (if available)||£79.00|
Please note, if you order items with different delivery charges, you will be charged only the highest standard charge. For example, if your purchase a sofa and a carpet, you will only be charged £59 for delivery and installation.
We are unable to deliver your order until your full outstanding balance has been settled or you have a completed finance agreement in place.Delivery times
Our two man delivery and installation team operate between the hours of 7am and 7pm, Monday to Friday.
Find out more information about our premium Saturday delivery service, here.On your delivery day
On your agreed delivery date, our two man delivery and installation team will give you a call an hour before their arrival so you know exactly when to expect your order. Find out more information about our delivery times, here.Missed delivery and redelivery fees
Please ensure that someone is home to accept delivery of your order on your agreed delivery date, between the hours of 7am and 7pm. We may have to charge you the cost of taking your goods back to our distribution centre and redeliver on another day, if we are unable to deliver your order to you on the agreed date.Redelivery fees
|Carpets, vinyl and rugs||£39.00|
|Laminate and wooden flooring||£60.00|
|Sofa, Dining, all other tables and sideboards||£79.00|
We are currently unable to deliver your goods to an address other than your home address you provided at the point of purchase, and we do not offer a collection option for any of our stores or distribution centres.
If you have chosen one of our finance packages, the product must be delivered over the threshold.More info