After your order has been confirmed by our personal shopping team, we will give you an estimated date when you can expect your furniture or flooring to arrive. All House of Fraser – Sofas, Furniture and Flooring products are made to order by our highly-skilled manufacturers, many of which are based here in the UK. Lead times are approximate and begin from the day you receive your order confirmation. If you’ve chosen to pay for your order with one of our attractive finance options, the lead time will begin as soon as we receive your signed finance documents and sales contract.
As your order is bespoke for you, unfortunately we are unable to guarantee an exact delivery and installation date at the point of purchase. However, we will keep you informed throughout the delivery process of any unexpected delays beyond our control, making sure you know exactly when your order will arrive.
Our two man delivery crews operate between the hours of 7am and 7pm, Monday to Friday.
When your order is ready
As soon as your order arrives into our distribution centre, we will call you to arrange a delivery and installation date, at a time and date best suited to you. We aim to deliver your order within two days of your furniture arriving into our distribution centre, and our two man delivery teams operate between the hours of 7am and 7pm.
We understand our customers lead busy lifestyles and that’s why you are free to choose a delivery date that is beneficial to you; however we are usually unable to store products at our distribution centre for longer than seven working days. On your agreed delivery date, our delivery team will contact you one hour before their arrival so you know exactly when to expect your order. Please provide us with a daytime telephone number or mobile number to ensure the least disruption to your day.
We are only able to deliver your order to your home address, and do not currently offer collection from any House of Fraser – Sofas, Furniture or Flooring stores or distribution centres. Please note all orders are subject to availability and if the item you have ordered becomes unavailable, we will contact you as soon as possible and your order will not be processed. If you have chosen one of our finance options, the product must be delivered over the threshold.
Please do not hesitate to contact us if you have any questions and let us know of any access issues prior to delivery, so the delivery and installation of your order is stress free.