Ordering

Easy ways to order

Easy ways to order

How do I order?

Ordering online with House of Fraser - Sofas, Furniture and Flooring is simple, secure and easy. Browse our hand selected range of products online and follow our step-by-step guide below. You can also visit one of our 28 stores nationwide or call our personal shopping team on 0800 0288 515. Need some more help? Request a call back at a time convenient for you.

Adding items to your basket

Once you have browsed our range of products online and found a product you love, click the 'Add to basket' button which appears at the right hand side of the product page. Don't worry - you can still add more items from the range once you've added something to your basket, or you can proceed directly to the checkout to complete your order.

Promotional codes

Occasionally we may offer promotional codes which can be used on our products. If you have a promotional code, simply add it to the 'Do you have a promo code' box to apply the discount to your order.

We would always recommend reading the terms and conditions of the promotion to make sure it is applicable to the contents of your basket.

Paying by finance

At House of Fraser - Sofas, Furniture and Flooring, you can spread the cost of your order with up to 2 years interest free credit, 0% APR representative. To select the finance option, click the 'Pay monthly' button at the bottom of the shopping basket and complete your personal information.

On the next screen, you can choose the amount of deposit you wish to pay and select how many years you'd like to spread the cost of your furniture over to show your monthly repayment amount.

After you have selected your repayment terms and completed your personal details, you will then choose a convenient time for our personal shopping team to call you back and complete your finance application. We will let you know right away if your application has been approved and confirm your order details, giving you an estimated delivery and installation date.

Paying by credit or debit card

If you would prefer to pay for your order in full, select the 'Pay by card' option at the bottom of the shopping basket. On the next screen, follow the step-by-step process to make your payment in full. At House of Fraser - Sofas, Furniture and flooring, we use an SSL encryption so you can rest assured that your card details are 100% secure.

We accept payment by all major debit and credit cards, including Visa/Visa Debit, MasterCard, Maestro and American Express. Unfortunately, we cannot accept payment by House of Fraser Recognition MasterCard online.

Paying by PayPal

As well as payment by credit or debit card, you can also use your PayPal account to pay for your House of Fraser - Sofas, Furniture and Flooring order. Choose the 'Pay by Paypal' option at the bottom of your shopping basket and follow the on screen prompts. You will then be asked to log into your PayPal account and confirm your payment in full.

Delivery and warranty

After you have completed your payment or arranged your finance application with us, we will begin to process your order and give you an estimated delivery date. All of our products are tailor made to your requirements, therefore leads times can vary, and as soon your order arrives into our distribution centre we will contact you to arrange a convenient delivery date.

All House of Fraser - Sofas, Furniture and Flooring products are handcrafted and bespoke for you, so we are confident that you will enjoy your new purchase for many years to come. For added peace of mind, we offer a 12-month guarantee on any parts and labour subject to normal "wear and tear".

So that you're covered in the event of accidental damage, we also offer Sofa Guard Protection for both fabric and leather sofas. Call our personal shopping team on 0800 0288 515 or head to your nearest store to add sofa guard protection to your order at any point before delivery.