Customer service

Why House of Fraser - Sofas, Furniture and Flooring?

At House of Fraser - Sofas, Furniture and Flooring, we pride ourselves on bringing you premium quality products, offering you exceptional style and value. We host a grand collection of various products, including sofas and chairs, carpets and flooring, dining, occasional and bedroom furniture. We work with manufacturers who are just as committed to customer satisfaction as we are. There is no compromise when it comes to quality, style and service. We can guarantee that you will find the same prices in each House of Fraser - Sofas, Furniture and Flooring concession as you will find on this website.

Plenty of choice

We also have a wide variety of brands available to choose from including: La-Z-Boy, Parker Knoll, G Plan, Duresta, SiSi Italia, Dickins and Jones, Casa Couture, Linea and many more. All of our famous brands are renowned for creating luxurious, quality products, and are experts when it comes to designing tasteful furniture collections.

We have a huge variety of products available, all boasting fabulous qualities, meaning we can always guarantee our collections will offer you something of great pride and indulgence. Many of our sofas are handmade in the UK, especially for you, using the finest materials from around the world.

We care for our customers

At House of Fraser - Sofas, Furniture and Flooring, our customers are paramount to us and we pride ourselves on offering you excellent customer service. Our team will always be pleased to help you with any queries you may have, before, during or after making a purchase and we will keep you updated about you order every step of the way. We understand how important it is to care for our customers, which is why we have a dedicated after sales team ready and happy to assist you with any questions you may have after receiving your goods.

Delivery with peace of mind

Our aim is to make your delivery day run as smooth as possible. We are happy to deliver to home addresses in the United Kingdom, with the exception of Northern Ireland and the Scottish Highlands. Deliveries to non-UK mainland and remote areas, such as the Isle of Wight and Scottish Highlands may be possible, but would require an additional delivery charge which we will confirm with you.

Our distribution centre will contact you once your order is ready for delivery, up until one hour beforehand. Upon delivery, our friendly and professional team will unpack your furniture in a room of your choice and remove all unwanted packaging material, recycling wherever possible.

Easy payment plans

With House of Fraser - Sofas, Furniture and Flooring, you can take advantage of up to 2 years interest free credit 0% APR representative on all furniture and flooring, so there will be no unexpected charges or fees to pay. Our attractive and easy to understand finance package gives you the option to pay for your luxury furniture in a way that suits you. All you need to do is pick a repayment plan that suits you, anything from 6 to 24 months, and make the minimum £59 deposit payment. All finance is subject to status.

If you are buying online, simply choose the ‘Pay by Finance’ button at the checkout and fill in your details. Once we have received this, a member of our helpful team will telephone you to complete the finance process.